your benefits

Hiring a dedicated staff of IT specialists just isn’t viable if you’re running a small business, and for larger organizations, it can be costly to employ a team that’s comprised of experts in every area. If your organization already has a dedicated IT department, Tech in Depth becomes your extended staff of specialists who are constantly working to monitor and manage your complex IT environment or free your expert staff from more administrative tasks. Scaling your team with Tech in Depth enables you to optimize your resources, empowering your team to dedicate their time to what they do best.

Plenty of businesses employ IT generalists, but today’s complex and ever-evolving systems require dedicated specialists who are well-versed in every area of your IT environment. Tech in Depth’s team possesses an in-depth range of IT capabilities to ensure there are no gaps or holes in your processes.

For enterprises who want to increase productivity, simplify IT management, and enable better collaboration and communication, Microsoft has effective cloud solutions that can do it all and more.

Microsoft Azure and Office 365 raise the bar when it comes to efficiency. With over 100,000 (and always growing) successful migrations to Office 365—and as the first data centre provider to facilitate an entire Microsoft Azure migration in Canada—Tech in Depth has the experience and expertise you need to seamlessly and securely move your computing environment to the cloud.

If your business offers a product or service that requires technical support, a 24/7 service desk is key to supporting your customers and increasing customer satisfaction. For organizations who just don’t have the resources to offer this level of service in-house—but need to be available around the clock—Tech in Depth provides full service, 24/7 user support.

Tech in Depth’s team of professionals act as the first point of contact for your customers, fielding any technical questions or coordinating with the appropriate people to ensure we’re effectively resolving all problems. What’s more, our experts resolve 80% of service desk calls without needing escalation and we consistently score over 90 on the Net Promoter Scale. Our team’s proven technical and customer service skills ensure that your service desk is solving problems and running smoothly, 24 hours a day, seven days a week.

If your business offers a product or service that requires technical support, a 24/7 service desk is key to supporting your customers and increasing customer satisfaction. For organizations who just don’t have the resources to offer this level of service in-house—but need to be available around the clock—Tech in Depth provides full service, 24/7 user support.

Tech in Depth’s team of professionals act as the first point of contact for your customers, fielding any technical questions or coordinating with the appropriate people to ensure we’re effectively resolving all problems. What’s more, our experts resolve 80% of service desk calls without needing escalation and we consistently score over 90 on the Net Promoter Scale. Our team’s proven technical and customer service skills ensure that your service desk is solving problems and running smoothly, 24 hours a day, seven days a week.

Tap into Tech in Depth’s team of highly-skilled experts to ensure your networks, servers, and devices are diligently monitored around the clock. We help organizations maintain high performance 24 hours a day, seven days a week, 365 days a year with our monitoring package, including core monitoring services, alarm network configuration management, and reporting.

We know your business is always evolving, so we strive to provide the most flexible monitoring and management services available. Tech in Depth works with you to ensure your package is completely tailored to your needs. We also house and analyze your historical data, enabling more methodical and efficient services.

Our device management services have helped thousands of organizations accelerate their operations with checklist-driven methodology. We enable daily health checks and up-to-date patching—and you always have quick access to our team of experts when you need them.

When you partner with Tech in Depth, you’re tapping into a team of highly-skilled experts with decades of experience in IT management and security. Businesses save time and money—not to mention headaches—by engaging us to oversee and operate their IT environments with state-of-the-art tools and refined processes. What’s more, we’ll always look for ways to optimize your operations for top performance and security.

Our goal is to help you achieve more in cost-effective ways, which is why we work together to determine which types of IT services are essential to your business. As any operational changes take place, we’ll work with you to ensure we’re providing everything you need from your specialized IT department.